Player Development Director

Don't just work. Work Happy.   A career in gaming? At Plainridge Park Casino we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.   An individual could be successful if they possess the following. Your daily responsibilities include Responsible for fostering a fun environment Responsible for being a gracious host to all guests and co-workers Responsible for promoting a positive influence in the community and participating in company-sponsored events Develop and manage the player development program to cultivate relationships with high worth casino guests. Launch and oversee programs to enable property to recognize and reward VIP players. Develop and implement VIP player programming to build casino business. Provide suggestions to management for player promotions, customer acquisition, player development, and enhancement of customer service experience. Prepare and distribute daily and weekly reports for partner departments. Provide weekly/monthly reports and budget forecasts. Establish weekly call/written correspondence program to select players to retain business. Responsible for ensuring business growth and satisfaction of revenue objectives. Develops, directs and evaluates policies, procedures and job performance. Directs the appropriate flow of information to employees and upper management. Serves as point person in the resolution of customer complaints and service recoveries. Management accountability for all team members for day to day and long term operations to include hiring,      training and developing employees. Maintain compliance with policies and procedures. Ensures adherence to service standards. Maintains budgetary control for department. Performs all related duties as directed by management To be successful in this position it will require the following skill set Must have an outgoing, energetic and enthusiastic attitude Must enjoy hosting others Must be comfortable initiating conversations and creating a fun environment with our guests Bachelor's degree (B.A./B.S.) from an accredited four-year college or university. Five years in progressively more challenging roles in sales management. Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces Two years experience managing teams or business units, with full P&L accountability. Familiarity with CRM software, preferably Salesforce.com Strong communication skills, both verbal and written. Ability to understand and analyze budget and P&L statements. Proven managerial and critical thinking skills required. Compliance with all regulatory, governmental, and safety requirements Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment Something to leave you with Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment. 2018-55866
Salary Range: NA
Minimum Qualification
5 - 7 years

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